Refund Policy
30-Day Money-Back Guarantee
We want you to feel confident trying FALUNARA.
If you're not satisfied with your purchase, contact us within 30 days of delivery at badush71@proton.me to request a return.
Return Eligibility
To request a return, please contact us before sending your product back.
Opened products may qualify under our 30-Day Money-Back Guarantee. However, we reserve the right to decline returns involving empty containers, excessive product use inconsistent with evaluating the product, fraud, abuse, or repeated misuse of the policy.
Where reasonably possible, please retain the remaining product and original packaging.
How to Start a Return
Email badush71@proton.me with:
- Your order number
- The email address used for your order
- The reason for your return
If your return is approved, we will provide return instructions and the applicable return address.
Please do not send returns to our business or registered-agent address unless our support team specifically instructs you to do so.
Return Shipping
For ordinary returns under the 30-Day Money-Back Guarantee, customers are responsible for applicable return shipping costs unless otherwise stated.
If you received an incorrect, damaged, or defective product, contact us so we can review the issue and provide an appropriate resolution.
Refunds
Once an eligible return has been received and approved, the applicable refund will be issued to the original payment method.
Your bank or payment provider may require additional time to process and post the refund.
Original shipping charges are generally non-refundable for ordinary returns, except where required by applicable law or where the refund results from an error for which we are responsible.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product is damaged, defective, or incorrect, contact us promptly at badush71@proton.me with your order number and, where helpful, photographs showing the issue.
Subscription Orders
Eligible subscription orders are subject to this Refund Policy. Canceling a subscription prevents applicable future renewals but does not automatically cancel an order that has already been processed or shipped.
Consumer Rights
This policy does not limit any rights you may have under applicable law.
Contact
FALUNARA
Email: badush71@proton.me